Shipping policy
Processing & Dispatch
Every GINAREL order is thoughtfully prepared especially for you. Our gift boxes are made to order, with many pieces handcrafted and personalised in Sydney.
Please allow up to 10 business days for your order to be created, prepared and dispatched.
We will always aim to send your order sooner where possible.
Business days do not include weekends or public holidays.
Peak & Holiday Periods
During Christmas and other peak or promotional periods, processing times may be longer due to increased order volumes.
Where applicable, extended processing times and important order cut-off dates will be communicated on ginarel.com.
If you are purchasing a gift for a particular occasion, we recommend ordering as early as possible.
Product Availability
As GINAREL gift boxes are made to order, occasionally a component may become temporarily unavailable.
If an unavailable component is likely to significantly delay or affect your order, we will contact you as soon as possible to discuss the available options.
We will not make a material substitution to a personalised or significant component of your order without contacting you first.
Shipping Within Australia
GINAREL ships orders throughout Australia using Australia Post or another suitable delivery service where necessary.
Available shipping options and applicable shipping charges will be displayed at checkout.
Delivery time is in addition to our processing time and begins after your order has been dispatched.
Delivery timeframes provided at checkout or by the delivery carrier are estimates and may vary depending on the destination, carrier network and circumstances outside our reasonable control.
Signature on delivery is required for GINAREL parcel deliveries.
Express Shipping
Where Express Post or another express delivery option is available, this applies to the delivery service after dispatch only.
Selecting express shipping does not reduce GINAREL's made-to-order processing time of up to 10 business days, although we will always aim to prepare orders as soon as reasonably possible.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been lodged with the carrier.
Delivery Address
Please carefully check your delivery address before completing your order.
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your delivery address, please contact GINAREL as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been dispatched.
Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer, to the extent permitted by law.
Delivery Delays
Once an order has been dispatched, delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, network disruptions and peak delivery periods.
If your parcel appears significantly delayed, please contact us and we will assist where reasonably possible, including by reviewing the tracking information and raising an enquiry with the carrier where appropriate.
Lost or Damaged Parcels
If your order arrives damaged, or tracking indicates that your parcel may have been lost in transit, please contact GINAREL as soon as reasonably possible with your order number and details of the issue.
For damaged deliveries, we may ask you to provide photographs of the parcel, packaging and affected products so that we can assess the issue and, where appropriate, raise a claim with the delivery carrier.
We will assess the circumstances and provide any remedy required under the Australian Consumer Law.
Authority to Leave
Where a customer or delivery carrier authorises a parcel to be left unattended, delivery arrangements may be subject to the carrier's applicable terms and conditions.
Please choose delivery instructions carefully and consider whether the nominated location is secure.
Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded.
International Shipping
GINAREL primarily ships within Australia.
If you would like to place an order for delivery outside Australia, please contact us before placing your order so we can confirm whether shipping is available to your destination and provide information about shipping costs and estimated delivery timeframes.
Please do not place an international order until shipping arrangements have been confirmed by GINAREL.
Where applicable, international customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
Contact Us
If you have a question about the processing, dispatch or delivery of your order, please contact GINAREL using the contact information available at ginarel.com.